FREQUENTLY ASKED QUESTIONS

♦Can I change my SIGAPNET access password?

Yes. You can change your password by clicking your photo and choosing the "Alterar Senha" (Change Password) option.

♦Can I change my personal and/or professional data directly in SIGAPNET?

No. All data in SIGAPNET is read-only. To change any information, please contact the person responsible for Human Resources at your institution.

♦I entered the wrong password and the system blocked my access. Should I contact the CFP?

No. SIGAPNET blocks a user's access after several incorrect attempts. If this is your case, wait a few minutes and your access will be released automatically.

♦I found an error in SIGAPNET. Who should I report it to?

SIGAPNET is developed and maintained by the CFP team. If you find a problem or technical difficulty, please contact the CFP at https://www.cfp.gov.tl/contato/.

♦I would like to send suggestions to improve SIGAPNET. Who should I send them to?

SIGAPNET is developed and maintained by the CFP team, and the team will be happy to receive suggestions to improve the system. Please contact the team at https://www.cfp.gov.tl/contato/.

♦Which languages are available in SIGAPNET?

SIGAPNET is developed with the official languages of Timor-Leste in mind: Portuguese and Tetun. The team makes every effort to ensure that at least these two languages are available, and that English is available in the modules that interact with the general public.

♦I would like to validate a declaration issued by SIGAPNET. Where can I do this?

Certificates issued by SIGAPNET can be validated at https://sigapnet.cfp.gov.tl/app/validade/. Just enter the declaration's security code and check the details of the result.